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The Shenkman Arts Centre is open with capacity limits, physical distancing measures, and proof of vaccination requirements in place. See Updates for full information.

Updates

The Shenkman Arts Centre is open 7 days per week for reduced operating hours. Proof of full COVID-19 vaccination will be required for those 12 and older to enter. All visitors will be screened for COVID-19 symptoms and will be asked to provide their contact information for public health tracing purposes. More details are available below as you plan your visit.

We are delighted to welcome you back to the Shenkman Arts Centre.

For information on COVID-19 please visit the Ottawa Public Health website.

Proof of vaccination required 

Please note that you must present proof you are fully vaccinated against COVID-19 to enter the Shenkman Arts Centre as mandated by provincial regulations. This includes the theatres, lobbies, art galleries, rehearsal studios and partner classes. 

Required proof

  • Please bring your vaccination receipt or enhanced certificate confirming you are fully vaccinated. Fully vaccinated means you have received two doses of a Health Canada approved vaccine at least 14 days prior.  
  • Valid identification that shows name and date of birth and has been issued by an institution or public body. Photo identification is not required and the identification does not need to be government-issued. 

Exceptions 

  • Age 11 and under   
  • Those with a medical exemption from a doctor or nurse practitioner. 
  • Youth between the ages of 12 and 17 participating in certain organized activities, including dance.  

More information

COVID-19 Safety measures

COVID-19 Self-assessment tool

Coming to the Shenkman Arts Centre for an event, class, gallery exhibit, or a visit? Fill in this online COVID-19 self-assessment form before you arrive and show the confirmation e-mail that you receive to the attendant at the door when you arrive.

Questionnaire · City of Ottawa

Instructional Programming 

The City of Ottawa and the resident partners are running instructional programming both in-person and online.

Classes + Camps

Information on City of Ottawa in-person and virtual classes is available at ottawa.ca/recreation

Please contact the resident partner for information about their classes. 

Rentals 

The theatres and rehearsal halls may be rented with limited capacities and other restrictions.

Please contact locationshenkmanrentals@ottawa.ca for availability.

Theatres

The theatres at the Shenkman Arts Centre are open in accordance with current federal, provincial and local health regulations.

If an event is cancelled or postponed, ticket buyers will be contacted.

Shenkman Arts Centre – FAQ for Theatre Performances

Ticket holders

Q: What can I expect when I attend a performance in-person?

The Shenkman Arts Centre requests that all patrons wear masks, unless they are unable to for medical reasons or if they are under the age of two.

When you arrive, you will see a series of self-screening questions.  We ask that patrons who are unable to pass the self-screening questionnaire stay home.  To see the questionnaire in advance - Screening Tool (General) v2021.8 EN (ottawapublichealth.ca).

All patrons are required to show proof of vaccination and valid ID. 

  • Please bring your vaccination receipt or enhanced certificate confirming you are fully vaccinated. Fully vaccinated means you have received two doses of a Health Canada approved vaccine at least 14 days prior.  
  • Valid identification that shows name and date of birth and has been issued by an institution or public body. Photo identification is not required and the identification does not need to be government-issued. 

Currently, the bar is not open.  

The Shenkman Arts Centre has implemented increased cleaning procedures to ensure the safety of all patrons. 

Q: If a performance is cancelled, when and how will I receive a refund? 

If you purchased tickets online for an event that is cancelled, refunds will be processed through our online ticketing partner and returned to your credit card. 

If you purchased tickets over the phone or in person, we will call you to refund your purchase. Refunds can be processed in-person at the Shenkman Arts Centre. See the Hours page for hours of operation.

Box Office Hours

Online: 24/7

Monday to Friday
In person: 10 am to 8:30 pm 
By Phone: 10 am to 8:30 pm

Saturday
In person: 8:30 am to 8:30 pm 
By Phone: 8:30 am to 8:30 pm

Sunday:
In person: 8:30 am to noon 
By Phone: 8:30 am to noon
 

Telephone: 613-580-2700
Toll-Free: 1-866-752-5231
E-mail: shenkmanartscentre@ottawa.ca

To book an appointment in-person, please call or e-mail the box office at the information above.