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The City has announced the temporary closure of indoor recreation and cultural facilities, the suspension of drop-in and registered programs, and facility rentals. See Updates for full information.


With the announcement of new provincial restrictions to slow the spread of COVID-19, the City has announced the temporary closure of indoor recreation and cultural facilities and the suspension of drop-in and registered programs as well as facility rentals. These restrictions come into effect on Saturday, April 3 at 12:01 am.

For information on COVID-19 please visit the Ottawa Public Health website. 

Instructional Programming 

There will be no in-person programs running during the provincial shutdown. Classes will have a delayed start date or be cancelled. 

Please contact the resident partner operating the course for more information. 

City of Ottawa drop-in programs are temporarily suspended.

The City of Ottawa offers virtual programs in arts, fitness and a variety of other subjects. Information is available at

Classes + Camps


All rental spaces are closed.

Rental clients with bookings during this shutdown will be contacted to discuss alternative dates. 

Shenkman Arts Centre – FAQ for Theatre Performances

Ticket holders

Information regarding shows missed due to COVID-19: The status of some missed performances remains on hold. As shows become rescheduled or cancelled, ticket holders will be contacted. If you have not heard about the missed show, it is because the presenter still intends to reschedule the show. Should you wish, exchanges and refunds of those tickets will be granted, and administrative fees will be waived.

Q: If a performance is cancelled, when and how will I receive a refund? 

If you purchased tickets online for an event that is cancelled, refunds will be processed through our online ticketing partner and returned to your credit card. 

If you purchased tickets over the phone or in person, we will call you to refund your purchase. Refunds can be processed in-person at the Shenkman Arts Centre. See the Hours page for hours of operation.

Q: If a performance is postponed, what do I do? 

If you are holding tickets for a performance that is postponed, we will announce the new dates as soon as possible. Your current tickets will be honoured for that date, or we will refund you at your request if you are unable to attend the new date.