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We are delighted to welcome you back to the Shenkman Arts Centre.
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For information on COVID-19 please visit the Ottawa Public Health website.
Proof of vaccination required
As of September 22, 2021, you must present proof you are fully vaccinated against COVID-19 to enter the Shenkman Arts Centre as mandated by provincial regulations. This includes the theatres, lobbies, art galleries, rehearsal studios and partner classes.
- Electronic or hard copy of your vaccination receipt confirming you are fully vaccinated. Fully vaccinated means you have received two doses of a Health Canada approved vaccine at least 14 days prior.
- Valid identification that shows name and date of birth and has been issued by an institution or public body. Photo identification is not required and the identification does not need to be government-issued.
- Age 11 and under
- Those with a medical exemption from a doctor or nurse practitioner.
- Youth between the ages of 12 and 17 participating in certain organized activities, including dance.
COVID-19 Self-assessment tool
Coming to the Shenkman Arts Centre for an event, class, gallery exhibit, or a visit? Fill in this online COVID-19 self-assessment form before you arrive.
The City of Ottawa and the resident partners are running fall instructional programming both in-person and online.
Information on City of Ottawa in-person and virtual classes is available at ottawa.ca/recreation
Please contact the resident partner for information about their classes.
The theatres and rehearsal halls may be rented with limited capacities and other restrictions.
Please contact firstname.lastname@example.org for availability.
The theatres re-open this fall in accordance with current federal, provincial, and local health regulations.
The Richcraft Theatre opens in September for live in-person performances at a reduced capacity. Patrons will be seated at cabaret tables with the members of their household.
Harold Shenkman Hall opens in October for live in-person performances at a reduced capacity. Tickets are being sold in groups of two.
Capacities may increase in accordance with current federal, provincial, and local health regulations. If an event is cancelled or postponed, ticket buyers will be contacted.
Shenkman Arts Centre – FAQ for Theatre Performances
Information regarding shows missed due to COVID-19: The status of some missed performances remains on hold. As shows become rescheduled or cancelled, ticket holders will be contacted. If you have not heard about the missed show, it is because the presenter still intends to reschedule the show. Should you wish, exchanges and refunds of those tickets will be granted, and administrative fees will be waived.
Q: What can I expect when I attend a performance in-person?
The Shenkman Arts Centre requests that all patrons wear masks, unless they are unable to for medical reasons or if they are under the age of two.
When you arrive, you will be asked a series of screening questions about COVID-19 and asked to complete a contact tracing form.
Patrons are asked to maintain 2m physical distancing at all times while inside the Shenkman Arts Centre.
The Shenkman Arts Centre has implemented increased cleaning procedures to ensure the safety of all patrons.
Q: If a performance is cancelled, when and how will I receive a refund?
If you purchased tickets online for an event that is cancelled, refunds will be processed through our online ticketing partner and returned to your credit card.
If you purchased tickets over the phone or in person, we will call you to refund your purchase. Refunds can be processed in-person at the Shenkman Arts Centre. See the Hours page for hours of operation.
Q: If a performance is postponed, what do I do?
If you are holding tickets for a performance that is postponed, we will announce the new dates as soon as possible. Your current tickets will be honoured for that date, or we will refund you at your request if you are unable to attend the new date.
Box Office Hours
Monday to Thursday: 12:30 to 8:30 pm
Friday: 12:30 to 4 pm
Saturday and Sunday: 8:30 am to noon
To book an appointment in-person, please call or e-mail the box office at the information above.