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The City is gradually reopening the Shenkman Arts Centre in accordance with the Provincial Roadmap to Reopen. See Updates for full information.


With the announcement of Step 3 of the Provincial Roadmap to Reopen, the Shenkman Arts Centre is gradually adding more services.

The Richcraft Theatre and rehearsal halls may now be rented for public events with reduced capacity. Additionally, more classes are being offered with physical distancing measures in place.

For information on COVID-19 please visit the Ottawa Public Health website. 

Instructional Programming 

The City of Ottawa and the resident partners are running summer camps both in-person and online.

The Gloucester Pottery School and Ottawa School of Art are running in-person classes and workshops.

Classes + Camps

Information on City of Ottawa in-person and virtual camps is available at

Please contact the resident partner for information about their camps. 


The theatres and rehearsal halls may be rented with limited capacities and other restrictions.

Please contact for availability.

Shenkman Arts Centre – FAQ for Theatre Performances

Ticket holders

Information regarding shows missed due to COVID-19: The status of some missed performances remains on hold. As shows become rescheduled or cancelled, ticket holders will be contacted. If you have not heard about the missed show, it is because the presenter still intends to reschedule the show. Should you wish, exchanges and refunds of those tickets will be granted, and administrative fees will be waived.

Q: If a performance is cancelled, when and how will I receive a refund? 

If you purchased tickets online for an event that is cancelled, refunds will be processed through our online ticketing partner and returned to your credit card. 

If you purchased tickets over the phone or in person, we will call you to refund your purchase. Refunds can be processed in-person at the Shenkman Arts Centre. See the Hours page for hours of operation.

Q: If a performance is postponed, what do I do? 

If you are holding tickets for a performance that is postponed, we will announce the new dates as soon as possible. Your current tickets will be honoured for that date, or we will refund you at your request if you are unable to attend the new date.